Tech Stack

Description

You will own the success of industry-leading brands on the Narvar platform, developing collaborative relationships to drive user adoption and retention. You'll act as an extension of your customer's team, making data-driven recommendations to improve their customer experiences and demonstrate ROI.

Requirements

• 5+ years as CSM with mid-market accounts
• Deep understanding of Shopify features and working with Shopify retailers
• Understanding of retail, e-commerce, and logistics
• Strong project management and communication skills
• Familiarity with data analytics tools like Looker, Google Data Studio, or Tableau

Responsibilities

• Own client health from go-live through renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Use data insights to track health and mitigate churn risk
• Provide technical guidance on product features and functionalities
• Collaborate with cross-functional teams on renewals, expansions, and feedback