🛠 Tech Stack

💼 About This Role

You'll join our team to ensure stable operations of our hospital software by resolving complex support requests and incidents. You'll collaborate closely with Engineering & Product and provide reliable support in critical clinical contexts. This role includes on-call rotation and ownership of incident management.

🎯 What You'll Do

• Handle complex 2nd-level support requests via Jira Service Management
• Triage and manage incidents with clinical-impact lens
• Coordinate bug investigation with Product & Engineering
• Maintain and improve knowledge assets like runbooks

📋 Requirements

• Experience in technical support or service operations
• Strong analytical and problem-solving skills
• Fluent German and very good English skills
• Willingness to participate in on-call rotation

✨ Nice to Have

• Healthcare/regulated environment experience
• Familiarity with ticketing systems
• Basic SQL/log-reading/debugging skills

🎁 Benefits & Perks

• 📈 Virtual stock option package (VSOP)
• 🍽️ Monthly meal allowance up to 75€
• 🚆 Deutschlandticket full coverage
• 🏋️ Urban Sports Club or subsidized Wellpass
• 🚲 Bike leasing program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3On-site interview· 90 min