💼 About This Role

You'll lead service design initiatives for federal clients, transforming complex systems into human-centered solutions. Your work will improve customer experience across digital and operational touchpoints.

🎯 What You'll Do

• Conduct qualitative and quantitative research with federal customers and staff
• Analyze policy, workflows, and legacy systems to map service ecosystems
• Develop service blueprints and journey maps for current and future states
• Design holistic services aligning user needs, agency priorities, and feasibility

📋 Requirements

• 7+ years in service design or human-centered design
• Bachelor's degree
• US Citizenship required by federal government
• Must be able to obtain Public Trust clearance

✨ Nice to Have

• Experience with federal accessibility (Section 508) standards
• Familiarity with equity, privacy, and security compliance

🎁 Benefits & Perks

• 🏖️ Flexible remote work environment
• 📚 Professional development opportunities
• 🩺 Health, dental, and vision insurance
• 💰 Retirement savings plan with employer matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen with recruiter· 30 min
2. 2Technical interview with hiring manager· 60 min
3. 3Portfolio presentation· 60 min
4. 4Final interview· 45 min