2h ago

Principal Client Services Project Manager, CX

USA
full-timesenior RemoteSoftware

Tech Stack

Description

In this role, you will own the delivery strategy for large, multi-workstream AI programs, ensuring clarity of scope and disciplined execution from kickoff through business adoption. You will serve as the senior point of accountability, navigating executive-level discussions and mentoring project teams to shape successful customer outcomes.

Requirements

  • 15+ years managing enterprise technology programs
  • Extensive AI/GenAI delivery experience
  • Proven executive-level communication and relationship management
  • PMP certification required; PgMP or AI PMI preferred
  • Expertise with MS Project, Salesforce, Power BI, Rocketlane

Responsibilities

  • Lead end-to-end delivery of enterprise AI, GenAI, and software programs
  • Serve as senior executive-level partner for customers
  • Oversee delivery plans, governance, resourcing, and issue resolution
  • Drive executive readouts and steering committee sessions
  • Mentor project and program managers
0 views 0 saves 0 applications