2h ago
Principal Client Services Project Manager, CX
USA
full-timesenior RemoteSoftware
Tech Stack
Description
In this role, you will own the delivery strategy for large, multi-workstream AI programs, ensuring clarity of scope and disciplined execution from kickoff through business adoption. You will serve as the senior point of accountability, navigating executive-level discussions and mentoring project teams to shape successful customer outcomes.
Requirements
- 15+ years managing enterprise technology programs
- Extensive AI/GenAI delivery experience
- Proven executive-level communication and relationship management
- PMP certification required; PgMP or AI PMI preferred
- Expertise with MS Project, Salesforce, Power BI, Rocketlane
Responsibilities
- Lead end-to-end delivery of enterprise AI, GenAI, and software programs
- Serve as senior executive-level partner for customers
- Oversee delivery plans, governance, resourcing, and issue resolution
- Drive executive readouts and steering committee sessions
- Mentor project and program managers
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