💼 About This Role

You'll partner with enterprise customers to drive adoption and value from AI Agents products at a venture-backed compensation intelligence company. You'll act as a trusted advisor, building strategic relationships and crafting success strategies that ensure customers realize measurable business outcomes. Your work directly impacts product evolution through cross-functional collaboration with Sales, Product, and Engineering.

🎯 What You'll Do

• Lead structured onboarding to get customers live quickly using AI Agents.
• Drive early expansion by activating additional agents and use cases.
• Proactively identify underutilized features and lead enablement initiatives.
• Gather and prioritize customer feedback to shape product improvements.

📋 Requirements

• 4 years in Customer Success Management, Account Management, or Solutions Consulting.
• Familiarity with AI products, including agents and LLMs.
• Experience designing customer programs or playbooks from the ground up.
• Strong communication skills and comfort advising on complex technical topics.

✨ Nice to Have

• 5+ years in Customer Success or account management.
• Experience in Compensation or Total Rewards in B2B SaaS.
• Ability to work directly with C-suite executives.

🎁 Benefits & Perks

• 💰 Competitive salary ($125K – $175K) plus equity and commission.
• 🏢 Hybrid work with hubs in Irvine, Denver, and San Francisco.
• 📈 Professional growth through continuous learning and feedback.
• 🤝 Collaborative culture with transparency and ownership.
• 🏖️ In-person prioritization for team connection.