9h ago
Senior Customer Success Manager
Singapore
โจ $90k-$130k / yearest.
full-timesenior Hybridcybersecurity
๐ Tech Stack
๐ผ About This Role
You'll serve as a trusted advisor for Saviynt's AI-powered identity platform, ensuring customers achieve full value. You'll cultivate relationships with C-level executives and drive product adoption through strategic recommendations. This role stands out for its impact on retention and expansion within a cutting-edge identity security company.
๐ฏ What You'll Do
- Serve as primary point of contact and advocate for assigned customers.
- Collaborate with Sales to ensure seamless customer onboarding.
- Cultivate relationships with C-level stakeholders.
- Develop customer success plans and monitor KPIs.
๐ Requirements
- Identity and Access Management (IAM) experience required.
- Customer Success or Application Portfolio Management in a SaaS organization.
- Cloud architecture and on-premise integration knowledge.
- Consulting and IT systems implementation experience.
โจ Nice to Have
- Cybersecurity or compliance background.
- Process improvement methodology experience.
- Hands-on experience with Saviynt products.
๐ Benefits & Perks
- ๐๏ธ Remote/Hybrid Work
- ๐ Career Growth Opportunities
- ๐ฅ Health Insurance
- โ๏ธ Travel Opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Team Interviewยท 60 min
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