Tech Stack

Description

You will manage and optimize a suite of SaaS applications, including Google Workspace, Rippling, Salesforce, Atlassian products, Microsoft 365, GitHub, Asana, Navan, Outreach, Lucid, and Slack. Your role involves implementing user provisioning, managing API integrations, configuring settings, monitoring performance, and providing technical support to end-users.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 5+ years of experience in SaaS administration and management.
• In-depth knowledge of SaaS tools including those listed in responsibilities.
• Expert knowledge of user provisioning methods (SCIM, JIT, directory synchronization) and identity management.
• Expert knowledge of API integration principles, RESTful APIs, and webhooks.
• Proficiency in scripting languages (Python, PowerShell).
• Strong understanding of security best practices for SaaS applications.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Google Workspace: manage user accounts, security settings, compliance policies, and full suite of applications.
• Rippling: manage HR, IT, and Finance automation, including onboarding, offboarding, device management, and IT provisioning.
• Salesforce: perform advanced administration including user and profile management, custom objects, workflow rules, and report development.
• Atlassian Products: administer Jira Service Management and Jira platform, manage workflows, issue types, permissions, queues, SLAs; manage Confluence spaces and permissions.
• Microsoft 365: administer Azure Entra ID, Exchange Online, SharePoint Online, Teams, and other Office 365 applications.
• GitHub: administer repositories, user access, team management, and security settings.
• Asana: administer projects, tasks, teams, custom fields, and workflows.
• Navan: administer corporate travel and expense management.
• OutReach: administer sales engagement automation sequences and templates.
• Lucid: administer Lucidchart and Lucidspark accounts and integrations.
• Slack: administer workspaces, channels, app integrations, and security settings.
• Manage access using least privilege principle.
• Create API scripts to automate tasks and integrate applications.
• Use CLI to manage and configure systems.
• Implement DLP policies and tools.
• Develop and maintain documentation for SaaS configurations.
• Conduct regular audits of user access and permissions.