3h ago

Senior CX Manager

London, England, United Kingdom

✨ $90k-$130k / yearest.

full-timesenior HybridMarketing and Advertising

πŸ’Ό About This Role

You'll manage multiple client accounts across web/eCommerce, acting as the main point of contact to solve critical problems with innovative solutions. You'll lead cross-functional teams including UX, data, and developers to deliver high-quality digital experiences. This role offers the chance to work with global brands at a top creative agency.

🎯 What You'll Do

  • Serve as main client point of contact for multiple accounts.
  • Create and manage statements of work, resourcing, and timelines.
  • Prepare and present creative briefs to design and copy teams.
  • Manage research projects and proposal writing with clients.

πŸ“‹ Requirements

  • Experience growing accounts and creating proposals.
  • Proven track record managing multiple projects in digital creative environment.
  • Understanding of customer touchpoints along digital journey.
  • Strong analytical skills to devise and implement strategies.

✨ Nice to Have

  • Experience with UX/UI design processes.
  • Familiarity with eCommerce platforms.
  • Knowledge of data/AI integration.

🎁 Benefits & Perks

  • πŸš€ Career development and skill growth opportunities.
  • ❀️ Heart, Brains, Courage culture with empathy and innovation.
  • 🌍 Work with global brands like Coca-Cola, Ford, NestlΓ©.
  • 🏒 Hybrid work model with flexibility.
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