3h ago
Senior CX Manager
London, England, United Kingdom
β¨ $90k-$130k / yearest.
full-timesenior HybridMarketing and Advertising
πΌ About This Role
You'll manage multiple client accounts across web/eCommerce, acting as the main point of contact to solve critical problems with innovative solutions. You'll lead cross-functional teams including UX, data, and developers to deliver high-quality digital experiences. This role offers the chance to work with global brands at a top creative agency.
π― What You'll Do
- Serve as main client point of contact for multiple accounts.
- Create and manage statements of work, resourcing, and timelines.
- Prepare and present creative briefs to design and copy teams.
- Manage research projects and proposal writing with clients.
π Requirements
- Experience growing accounts and creating proposals.
- Proven track record managing multiple projects in digital creative environment.
- Understanding of customer touchpoints along digital journey.
- Strong analytical skills to devise and implement strategies.
β¨ Nice to Have
- Experience with UX/UI design processes.
- Familiarity with eCommerce platforms.
- Knowledge of data/AI integration.
π Benefits & Perks
- π Career development and skill growth opportunities.
- β€οΈ Heart, Brains, Courage culture with empathy and innovation.
- π Work with global brands like Coca-Cola, Ford, NestlΓ©.
- π’ Hybrid work model with flexibility.
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