🛠 Tech Stack

💼 About This Role

You'll lead the Customer Success & Support org ensuring voize’s AI companion for nurses drives daily adoption across Europe. You'll build scalable systems for time-to-value, retention, and expansion from 150,000 to 500,000+ nurses. This role offers a chance to shape a category-defining CX org in a high-growth startup with significant equity upside.

🎯 What You'll Do

• Own adoption & time-to-value for enterprise and SMB customers
• Build and lead a CS & Support team of 20-25 within 12 months
• Define data-driven processes for onboarding, health scoring, and QBRs
• Partner with Sales and Product to drive retention and expansion

📋 Requirements

• 10+ years in Customer Success or Customer Operations in B2B SaaS
• 5+ years leading leaders, scaling CX org through inflection points
• Proven adoption-first mindset with experience driving behavioral change
• Fluent English and German, Berlin-based or relocating

✨ Nice to Have

• Experience in healthcare or regulated industry
• Hands-on fluency with Gainsight, Planhat, Intercom, or similar tools

🎁 Benefits & Perks

• 🏖️ 32 days holiday
• 💰 Competitive compensation with stock options
• 🏢 Hybrid setup with flexible hours
• 🌍 Meaningful impact on care workers across Europe

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study / Presentation· 60 min
4. 4Executive Interview· 45 min
5. 5Offer· 15 min