5h ago
Customer Experience PM
Seoul, South Korea
โจ $65k-$80k / yearest.
full-timejuniore-commerce
๐ Tech Stack
๐ผ About This Role
You'll redesign customer experiences for Coupang's e-commerce platform, analyzing behavioral data to uncover pain points. You'll drive end-to-end project execution that customers can feel. This role offers direct impact on millions of shoppers in Korea.
๐ฏ What You'll Do
- Discover insights and support decision-making end-to-end
- Analyze data to identify issues and improvement points
- Coordinate and collaborate with cross-functional teams
- Manage project requirements and track progress
๐ Requirements
- Ability to simplify complex problems and explain clearly
- Comfortable with numbers and data metrics
- Meticulous and responsible in completing tasks
- Logical thinking and problem decomposition skills
โจ Nice to Have
- Experience with SQL for data extraction
- Experience with BI tools like Power BI or Tableau
- English conversation skills
๐ Benefits & Perks
- ๐๏ธ Paid time off
- ๐ฐ Performance bonus
- ๐ฅ Health insurance
- ๐ Learning & development support
- ๐ฑ Meal allowance
๐จ Hiring Process
Estimated timeline: 3-5 weeks ยท AI estimate
- 1Resume Screeningยท 1-2 weeks
- 2Phone Interviewยท 30 min
- 3Onsite/Video Interviewยท 1 hour
- 4Final Decisionยท 1 week
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