5h ago

Customer Experience PM

Seoul, South Korea

โœจ $65k-$80k / yearest.

full-timejuniore-commerce

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll redesign customer experiences for Coupang's e-commerce platform, analyzing behavioral data to uncover pain points. You'll drive end-to-end project execution that customers can feel. This role offers direct impact on millions of shoppers in Korea.

๐ŸŽฏ What You'll Do

  • Discover insights and support decision-making end-to-end
  • Analyze data to identify issues and improvement points
  • Coordinate and collaborate with cross-functional teams
  • Manage project requirements and track progress

๐Ÿ“‹ Requirements

  • Ability to simplify complex problems and explain clearly
  • Comfortable with numbers and data metrics
  • Meticulous and responsible in completing tasks
  • Logical thinking and problem decomposition skills

โœจ Nice to Have

  • Experience with SQL for data extraction
  • Experience with BI tools like Power BI or Tableau
  • English conversation skills

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Paid time off
  • ๐Ÿ’ฐ Performance bonus
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“š Learning & development support
  • ๐Ÿฑ Meal allowance

๐Ÿ“จ Hiring Process

Estimated timeline: 3-5 weeks ยท AI estimate

  1. 1Resume Screeningยท 1-2 weeks
  2. 2Phone Interviewยท 30 min
  3. 3Onsite/Video Interviewยท 1 hour
  4. 4Final Decisionยท 1 week
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