Tech Stack

Description

You will deliver actionable financial analysis, forecasting, and insights to power efficient operations and exceptional customer service for Airbnb's Community Support organization. You'll work closely with business partners on headcount planning, payroll forecasting, variable cost modeling, and ROI investments in a dynamic, high-impact environment.

Requirements

• 2+ years of experience in investment banking, strategic finance, consulting or a related analytical role.
• Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis.
• Comfortable maintaining financial models; experience with planning tools such as Oracle or Anaplan a plus.
• Clear, concise communication skills with the ability to present financial findings to non-finance partners.
• Detail-oriented, proactive, and comfortable in a fast-paced setting with shifting priorities.
• Genuine passion for customer operations and the intersection of finance and operations.
• Familiarity with SQL and data visualization software a plus.
• Familiarity with customer support platforms and workforce management tools a plus.

Responsibilities

• Perform monthly budget vs. actuals analysis across Community Support spend categories, including headcount, technology platforms, vendor services, and per-unit metrics.
• Deliver clear variance explanations and insights for leadership.
• Own payroll and headcount forecasting for the Community Support organization, including sizing the financial impact of headcount changes across location, level, and job family.
• Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling.
• Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders.
• Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking.
• Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes.