🛠 Tech Stack

💼 About This Role

You'll own the end-to-end renewals process for SMB & Commercial customers, ensuring timely and customer-centric execution. You'll develop strategies to achieve retention targets and minimize churn. This role offers the opportunity to collaborate with Sales, Customer Success, and Finance to drive customer loyalty and expansion.

🎯 What You'll Do

• Manage end-to-end renewals for SMB & Commercial customers
• Develop and execute strategies to achieve retention targets
• Build trusted relationships with key stakeholders
• Partner with Sales, Customer Success, and Finance for renewals

📋 Requirements

• 3-5 years in Renewals, Customer Success, or Account Management
• Experience in B2B SaaS environment
• Proven negotiation skills in customer conversations
• Proficiency with CRM tools like Salesforce