💼 About This Role

You'll serve as the face of Legora for a portfolio of law firms, owning relationships from onboarding through expansion. You'll drive sustained product adoption and act as a trusted strategic advisor to legal leaders, aligning our AI-native workspace to client goals. This role blends customer success and commercial strategy in a fast-growing legal tech startup.

🎯 What You'll Do

• Own post-sale relationships for a portfolio of law firms
• Lead complex rollouts in partnership with Legal Engineers
• Drive adoption through enablement and success plans
• Identify expansion opportunities and support renewals

📋 Requirements

• 5+ years in client advisory, B2B SaaS customer-facing role, or legal field
• Proven track record of driving customer retention and expansion
• Exceptional change management and stakeholder management skills
• Exposure to legal tech or regulated industries (plus, not required)

✨ Nice to Have

• Experience in legal operations or innovation
• High EQ and commercial instinct

🎁 Benefits & Perks

• 💵 Competitive salary ($160K-$185K + equity)
• 🏖️ Unlimited PTO
• 🏥 Medical, Dental & Vision (Aetna, Kaiser, MetLife, VSP)
• 👶 Generous parental leave + Maven Clinic access
• 🏢 In-office environment (5 days/week in San Francisco)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min

🚩 Heads Up

• Onsite 5 days per week — may conflict with remote expectations
• Broad requirements (consulting OR SaaS OR legal field) — role may lack focus