💼 About This Role

You'll build and scale customer education and center of excellence programs for a compensation software leader. Your work will drive adoption, outcomes, and retention across the post-sales lifecycle. This role combines strategy with execution, leveraging AI-forward approaches to improve personalization and efficiency.

🎯 What You'll Do

• Design and operationalize customer best practices and playbooks
• Lead development of customer education content and programs
• Partner cross-functionally to align customer programs with business priorities
• Hire, develop, and lead a high-performing team

📋 Requirements

• 8+ years in Customer Success or related SaaS post-sales functions
• 3+ years of people leadership experience
• Experience building scaled customer programs and playbooks
• Strong analytical orientation to assess impact

✨ Nice to Have

• Experience with LMS platforms and digital education programs
• Background in AI-enabled customer solutions

🎁 Benefits & Perks

• 💰 Competitive salary
• 🎯 Bonus eligible
• 🏖️ Remote-first culture
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min