💼 About This Role

You'll lead the Account Management function at Victorious, a people-first SEO agency. You'll own retention, growth, and customer health across the portfolio while building a high-performing team. This role blends functional leadership, portfolio oversight, and executive-level account strategy.

🎯 What You'll Do

• Define vision and standards for Account Management.
• Lead and develop a team of Account Managers.
• Oversee customer health across the portfolio.
• Serve as senior escalation for complex situations.

📋 Requirements

• 7+ years in account management or client services.
• Leadership experience managing a team of 3+.
• Proven track record in retention and growth.
• Experience in digital marketing or agency environment.

✨ Nice to Have

• Background in SEO or performance marketing.
• Experience with enterprise accounts.
• Operational process design experience.

🎁 Benefits & Perks

• 🏥 Excellent Medical/Dental/Vision/Life/LTD Insurance
• 💰 401(k)/Roth Retirement Plan & Company Match
• 🏖️ Unlimited Paid Time Off
• 🏡 100% Remote Work Environment
• 💻 Monthly Remote Work Stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Leadership Panel· 60 min