3h ago

Director, Customer Implementation

Los Angeles

$180k-$250k / year

full-timedirector Hybridenergy

💼 About This Role

You'll lead high-stakes enterprise implementations of a physics-enabled digital twin platform for the energy industry, ensuring customers realize tangible value from complex technical deployments. You'll orchestrate cross-functional teams, navigate client stakeholder landscapes, and drive account strategies that move the needle on grid resilience.

🎯 What You'll Do

  • Develop and maintain a living account strategy aligned to long-term objectives
  • Shift team focus from hitting milestones to realizing actual business value
  • Mentor and challenge a team of technical individual contributors
  • Map influence and build multi-level stakeholder relationships

📋 Requirements

  • Proven delivery record in high-pressure complex implementations
  • Technical credibility to lead and earn respect from strong ICs
  • Exceptional problem-solving under ambiguity and pressure
  • Adaptive learning mastered new industries or domains at accelerated pace

✨ Nice to Have

  • Startup operator experience (former CEO, COO, Head of Delivery)
  • Engagement management with technical delivery from strategy to execution
  • Technical program leadership on large-scale implementations

🎁 Benefits & Perks

  • 💰 Competitive compensation including equity
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