3h ago
Director, Customer Implementation
Los Angeles
$180k-$250k / year
full-timedirector Hybridenergy
💼 About This Role
You'll lead high-stakes enterprise implementations of a physics-enabled digital twin platform for the energy industry, ensuring customers realize tangible value from complex technical deployments. You'll orchestrate cross-functional teams, navigate client stakeholder landscapes, and drive account strategies that move the needle on grid resilience.
🎯 What You'll Do
- Develop and maintain a living account strategy aligned to long-term objectives
- Shift team focus from hitting milestones to realizing actual business value
- Mentor and challenge a team of technical individual contributors
- Map influence and build multi-level stakeholder relationships
📋 Requirements
- Proven delivery record in high-pressure complex implementations
- Technical credibility to lead and earn respect from strong ICs
- Exceptional problem-solving under ambiguity and pressure
- Adaptive learning mastered new industries or domains at accelerated pace
✨ Nice to Have
- Startup operator experience (former CEO, COO, Head of Delivery)
- Engagement management with technical delivery from strategy to execution
- Technical program leadership on large-scale implementations
🎁 Benefits & Perks
- 💰 Competitive compensation including equity
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