💼 About This Role

You'll provide B2B technical support for financial technology clients, diagnosing and resolving cases following SOPs. You'll be the primary initial point of contact via phone and tickets, ensuring service continuity and first-rate customer service. This role offers hands-on experience with Galileo’s innovative payments platform.

🎯 What You'll Do

• Diagnose and resolve technical issues following SOPs
• Interact with clients via phone, tickets, and other channels
• Escalate complex cases to appropriate teams
• Maintain clear and extensive case documentation

📋 Requirements

• 2+ years general customer service experience
• 2+ years in a B2B Technical Support role
• Experience resolving technical issues following SOPs and documentation
• High attention to detail with zero-error data entry

✨ Nice to Have

• Financial-services-specific customer service experience
• Experience with payments or fintech platforms

🎁 Benefits & Perks

• 💰 Competitive base pay with bonus potential
• 🏥 Comprehensive health benefits
• 📈 Long-term incentives eligible
• 🏖️ Paid time off
• 🎓 Career development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min