1d ago

Implementation Manager

New York City, New York

$117k-$127k / year

full-timemid Hybridreal-estate

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll manage 6-8 customer implementations, configuring accounts with product best practices and improving processes for speed and efficiency. You'll proactively identify growth opportunities and collaborate cross-functionally to resolve escalations. This role offers exposure to real estate investment software at a platform powering over $10 trillion in transactions.

๐ŸŽฏ What You'll Do

  • Manage 6-8 concurrent implementations for new customers
  • Configure Dealpath accounts following industry best practices
  • Refine implementation processes to boost speed and efficiency
  • Identify upsell opportunities within existing accounts

๐Ÿ“‹ Requirements

  • Bachelor's degree or higher
  • 3-5 years of implementation, customer success, or project management experience
  • Strong proficiency in Excel or Google Sheets
  • Excellent verbal and written communication skills

โœจ Nice to Have

  • Familiarity with SQL, Salesforce, or other SaaS tools
  • Commercial Real Estate background

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Medical, dental, vision insurance
  • ๐Ÿ“ˆ 401(k) retirement plan
  • ๐Ÿ‘ถ Paid Parental Leave
  • ๐Ÿ–๏ธ Flexible Time Off (FTO)
  • ๐Ÿง˜ Wellness reimbursement

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter phone screenยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical/case interviewยท 60 min
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