1d ago
Implementation Manager
New York City, New York
$117k-$127k / year
full-timemid Hybridreal-estate
๐ Tech Stack
๐ผ About This Role
You'll manage 6-8 customer implementations, configuring accounts with product best practices and improving processes for speed and efficiency. You'll proactively identify growth opportunities and collaborate cross-functionally to resolve escalations. This role offers exposure to real estate investment software at a platform powering over $10 trillion in transactions.
๐ฏ What You'll Do
- Manage 6-8 concurrent implementations for new customers
- Configure Dealpath accounts following industry best practices
- Refine implementation processes to boost speed and efficiency
- Identify upsell opportunities within existing accounts
๐ Requirements
- Bachelor's degree or higher
- 3-5 years of implementation, customer success, or project management experience
- Strong proficiency in Excel or Google Sheets
- Excellent verbal and written communication skills
โจ Nice to Have
- Familiarity with SQL, Salesforce, or other SaaS tools
- Commercial Real Estate background
๐ Benefits & Perks
- ๐ฅ Medical, dental, vision insurance
- ๐ 401(k) retirement plan
- ๐ถ Paid Parental Leave
- ๐๏ธ Flexible Time Off (FTO)
- ๐ง Wellness reimbursement
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter phone screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Technical/case interviewยท 60 min
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