🛠 Tech Stack

💼 About This Role

You'll design and deliver Flare-wide programs to retain and grow customer value for a leading benefits and onboarding SaaS company. You'll drive strategy across Customer Success, onboarding, and support to maximize product penetration and long-term growth. This role offers the chance to lead a cross-functional team and influence senior leadership.

🎯 What You'll Do

• Build and execute Customer Success strategy for retention and growth
• Develop Customer Success Playbook with QBR frameworks and dashboards
• Lead Customer Support operations for efficiency and accountability
• Partner with Product and Engineering to prioritize customer-impacting items

📋 Requirements

• Customer Success leadership in B2B SaaS startup or scale-up
• Proven track record of retention and expansion
• Team building and development experience including Support
• Stakeholder management across Product, Engineering, Sales, Marketing

✨ Nice to Have

• Strong analytical and systems-thinking capability
• Excellent communication skills for customer and internal narratives
• Familiarity with modern sales, CS, and support technologies

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in Sydney
• 📈 Growth opportunities in a fast-growing company
• 🤝 Collaborative team culture with MYOB backing