10h ago

Account Support Specialist, Institutional

New York, NY | Tempe, AZ | San Francisco, CA

$100k-$120k / year

full-timemid Hybridfinance

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll support day-to-day management of large institutional client relationships at the leading estate planning platform. You'll coordinate across Product, Engineering, and Legal to triage requests and ensure seamless client experiences. This role offers exposure to senior account leadership and cross-functional execution.

๐ŸŽฏ What You'll Do

  • Manage day-to-day client relationships and track deliverables
  • Coordinate internal teams to triage and resolve client needs
  • Prepare meeting agendas, materials, and follow-ups
  • Track initiatives and timelines across client coverage

๐Ÿ“‹ Requirements

  • 3-5+ years in client services or administrative operations
  • Strong attention to detail and multitasking ability
  • Comfort with internal systems and learning new technology
  • Excellent communication and cross-functional skills

โœจ Nice to Have

  • Experience in financial services or wealth management
  • Familiarity with CRM or project management tools
  • Prior experience supporting institutional clients

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Excellent Medical, Dental, Vision with low-cost premiums
  • ๐Ÿฆ Company equity managed through Carta
  • ๐Ÿ’ฐ 401k with Match and 100% vesting upon hire
  • ๐Ÿ–๏ธ Flexible PTO and birthday off
  • ๐Ÿ“œ Free estate planning for life

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Phone Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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