🛠 Tech Stack

💼 About This Role

You'll lead technical delivery for high-profile customers deploying cloud-based contact center solutions. Your expertise will guide clients from initial discussions through successful go-live, ensuring solutions align with business goals. This role offers the chance to work remotely with diverse teams on innovative customer service solutions.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design workshops to produce Technical Design Documents
• Configure services and deploy resources in customer AWS accounts
• Collaborate with cross-functional teams during development and go-live

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect
• 3+ years hands-on with complex cloud-based solutions
• AWS Lambda and Python programming skills

✨ Nice to Have

• Experience integrating contact center solutions
• Passion for creating impactful contact center solutions
• Skilled in automating deployments

🎁 Benefits & Perks

• 🏠 Remote work
• ⏰ Flexible work hours
• 🌱 Professional growth and development
• 🤝 Community initiatives
• 💰 Competitive salary and benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min