🛠 Tech Stack

💼 About This Role

You'll manage a large portfolio of accounts for a network management software company, driving product adoption and retention through digital touchpoints and direct interactions. Your insights from usage data will ensure customers realize the full value of their subscription. This remote role offers flexibility and growth opportunities.

🎯 What You'll Do

• Monitor customer usage data and health indicators using CRM tools
• Action engagement strategies based on product adoption and usage
• Respond to customer escalations and assist when they reach out
• Collaborate with the team to achieve retention targets

📋 Requirements

• 2+ years experience in B2B software client-facing roles
• Experience handling large volume of customers or digital customer success strategies
• Strong conceptual aptitude and ability to learn quickly
• Excellent organizational skills and motivated to achieve results

✨ Nice to Have

• Experience with Managed Service Provider business structure
• Knowledge of IT infrastructure operations
• Knowledge of Salesforce, Zendesk, or Slack

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📚 Learning and growth opportunities
• 🤝 Transparent leadership
• 🎯 Thorough onboarding

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min