💼 About This Role

You'll handle member inquiries for a healthcare organization, providing bilingual support in English and Spanish. You'll conduct outbound outreach and inbound calls to enroll members in Vida's program and resolve concerns.

🎯 What You'll Do

• Conduct outbound calls to members to explain program benefits
• Take inbound calls for assessments, enrollment, and app navigation
• Document all member interactions in the CRM system
• Proactively resolve member concerns and escalate complex issues

📋 Requirements

• High school diploma or equivalent
• 2-3 years of customer service or call center experience
• Fluent in English and Spanish (verbal/written)

✨ Nice to Have

• Associate's or Bachelor's Degree preferred
• Healthcare industry experience
• CRM and ticketing system proficiency