🛠 Tech Stack

💼 About This Role

You'll lead a team of Client Support Specialists, combining people management with direct client support, including sales support and order management. You'll serve as an escalation point for complex issues while ensuring operational excellence and a luxury service experience for clients. This role supports the Dallas and Chicago showrooms with a hybrid onsite presence.

🎯 What You'll Do

• Lead, coach, and develop a team of Client Support Specialists
• Monitor showroom volume, balance workloads, and provide hands-on support
• Serve as primary escalation point for regional client support issues
• Oversee order management and ensure proactive delivery communication

📋 Requirements

• 2-4 years of administrative or project management experience
• 1-2 years in a Team Lead or Supervisor capacity
• Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems
• Ability to travel up to 30%

✨ Nice to Have

• Passion for design and interiors
• Experience in luxury retail or client services

🎁 Benefits & Perks

• 🏖️ Generous PTO (vacation, personal, sick time, summer half days, volunteer day)
• 🩺 Medical/Dental/Vision insurance
• 💰 401k retirement savings plan
• 🎉 8+ federal holidays plus floating holiday
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min