🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Success Managers driving customer adoption, retention, and value across the Italian market. Your core impact is ensuring customers achieve measurable success and remain long-term advocates. You'll foster a culture of ownership and drive high GRR and NPS results.

🎯 What You'll Do

• Lead and develop a team of Customer Success Managers.
• Proactively manage customer health and minimize churn.
• Partner with Account Management on renewals and expansions.
• Leverage customer data to identify trends and communicate progress to leadership.

📋 Requirements

• Fluency in Italian and English.
• Experience leading a Customer Success or post-sales team in SaaS.
• Proven success driving customer adoption and retention at scale.
• Experience using CRM and Customer Success tools (Salesforce, Gainsight, etc.).

✨ Nice to Have

• Deep understanding of customer lifecycle management.
• Strong data literacy and interpretation of customer health metrics.
• Experience with ChurnZero or similar platform.

🎁 Benefits & Perks

• 🏖️ Hybrid working model (2/3 days on-site in Milan).
• 📈 Tailored leadership development program.
• 💰 Lucrative commission structure and company bonus.
• 🌴 22 days annual leave + extra days after 12 months.
• 🧘 Access to well-being apps like Headspace and Blinkist.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Offer· 15 min