3h ago
Customer Advocate
Cleveland, OH
$37.4k-$41.6k / year
full-timejuniorretail
๐ผ About This Role
You'll create an amazing pickup experience for customers at our Vending Machine and be the face of Carvana. Your core impact is reintroducing happiness into car-buying while handling paperwork and minor technical issues. This role offers fast-track advancement opportunities.
๐ฏ What You'll Do
- Create a memorable customer pickup experience at the Vending Machine
- Complete customer paperwork and update tracking system
- Address customer questions and minor technical issues
- Drive safely and maintain a clean driving record
๐ Requirements
- At least 2 years of customer-facing experience
- Ability to obtain a Notary within 90 days
- Valid driver's license and clean driving record
- Physically capable of lifting 50 lbs and standing for 8+ hours
โจ Nice to Have
- Experience with DMV/title systems
- Vehicle Verifier license (for California)
๐ Benefits & Perks
- ๐ฏ 100% Company Paid Healthcare premiums
- ๐ฐ Performance-Based Compensation plus 401(k) match
- ๐๏ธ Generous PTO (13 days first year, 20 thereafter)
- ๐ Tuition Reimbursement or student loan repayment
- ๐ Equity through Carvana Shares and ESPP
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Applicationยท 15 min
- 2Phone Screenยท 30 min
- 3Interviewยท 45 min
๐ฉ Heads Up
- Requires 7-day availability including weekends
- Physically demanding tasks like detailing and loading vehicles
- Multiple licensing requirements within short timeframes
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