🛠 Tech Stack

💼 About This Role

You'll serve as the bridge between strategic customers and internal teams, tackling complex benefits configuration and payroll challenges at scale. Your work impacts HR leaders managing tens of thousands of employees, and you'll shape Ben's product roadmap by translating customer needs into actionable insights. This role offers a rare chance to both build and operationalize best practices for technical account management.

🎯 What You'll Do

• Own technical relationship for strategic accounts, handling complex benefits configuration issues
• Lead cross-employer initiatives coordinating with Associate TAMs for seamless platform delivery
• Guide admins through complex setups, integrations, and configuration changes
• Build technical resources like playbooks and troubleshooting guides to scale team effectiveness

📋 Requirements

• 5+ years of experience in technical support or technical account management in B2B SaaS
• Strong technical skills debugging integrations and troubleshooting complex software configurations
• Proven experience managing enterprise customer relationships and resolving escalated technical issues
• Experience coaching team members and creating technical documentation or playbooks that scale

✨ Nice to Have

• Experience with benefits platforms, HR tech, or payroll systems
• SQL experience and working with/testing APIs

🎁 Benefits & Perks

• 💰 Competitive base salary + equity
• 💳 £100 monthly personal Ben Balance (increases with tenure)
• 🍔 Weekly lunch provided

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Assessment· 60 min
4. 4Panel Interview· 60 min