💼 About This Role

You'll manage enterprise customer relationships for a leading customer engagement platform, partnering with Account Executives to drive renewals and retention. You'll ensure customers achieve their objectives by building success plans, driving feature adoption, and advocating for their needs. This role offers the opportunity to work with household-name brands and advance your career with an industry-leading team.

🎯 What You'll Do

• Partner with Account Executives to drive client renewals and retention
• Build and maintain Success Plans with customers
• Analyze product usage to identify opportunities and risks
• Conduct regular check-ins and Executive Business Reviews
• Advocate for customers and synthesize product feedback

📋 Requirements

• 2-5 years of customer success or related experience
• Experience managing complex accounts with multiple stakeholders
• Domain knowledge of SaaS, Mobile, APIs, or Marketing Automation
• Excellent communication and time management skills

✨ Nice to Have

• Experience with enterprise customers over 1,000 employees
• Background in implementations or project management

🎁 Benefits & Perks

• 🏖️ Flexible paid time off
• 📚 Professional development with learning stipend
• 🏥 Comprehensive medical, dental, vision coverage
• 👶 Equal paid parental leave
• 📈 Equity and retirement plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour