Tech Stack

Description

You will resolve complex customer problems by troubleshooting software defects and security vulnerabilities in source code using tools like SAST, SCA, and DAST. Work closely with R&D and support teams to provide high-quality support for strategic customers, acting as their trusted advisor and advocate.

Requirements

• 3+ years of experience in technical support
• 4-year technical BS (Computer Science preferred)
• C/C++/C# or Java programming experience
• Understanding of software lifecycle and build process
• Experience with Linux/Unix, Windows, and multiple compiler environments

Responsibilities

• Resolve customer problems and provide high-quality technical support
• Work closely with R&D and support staff to find solutions
• Be the single point of contact and trusted advisor for strategic customers
• Troubleshoot incoming problems via online meetings, email, and phone
• Create and share knowledge internally and with customers