💼 About This Role

You'll manage a $10M portfolio of enterprise customers in the Technology, Media & Telco vertical, ensuring successful deployment, adoption, and value realization. Your core impact is driving customer retention and growth by acting as a trusted advisor and coordinating cross-functional teams. This role stands out for its focus on strategic account management within a leading AI-infused planning platform.

🎯 What You'll Do

• Manage a portfolio of enterprise customers with ~$10M ARR
• Drive customer adoption, value realization, and renewal
• Collaborate with Sales, Professional Services, and Partner teams
• Conduct regular customer check-ins and executive presentations

📋 Requirements

• 10+ years of account management, consulting, or client services experience
• Customer-first mentality and extreme ownership
• Strong project and program management experience
• Excellent communication and executive presence

✨ Nice to Have

• Experience with business planning (annual operating plans, forecasting, modeling)
• Experience in Technology, Media, and Telco industries

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Comprehensive health benefits
• 📈 Equity opportunities
• 🌍 Remote-friendly culture
• 📚 Learning & development programs

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min