Description

You will manage internal and external responses to escalated Trust & Safety cases, coordinating with Comms, Legal, and GR to mitigate reputational harm. You'll draft executive summaries, monitor media, and handle safety-related media inquiries.

Requirements

• 3+ years experience in crisis communications
• Excellent written and verbal communication skills
• Proven ability to prepare executive-level communications
• Ability to work cross-functionally without direct authority
• Ability to track and prioritize multiple concurrent incidents

Responsibilities

• Support Trust & Safety by coordinating with internal teams on safety incident responses
• Draft executive-level summaries and updates about safety incidents
• Monitor traditional and social media for safety incidents
• Intake and validate safety-related media inquiries from Comms team
• Develop written materials such as messaging guidelines and talking points