Description

You will own and manage customer issues, diagnosing and resolving technical problems while collaborating with R&D and Product Management. This role offers the chance to work on a cutting-edge SASE platform and become a trusted advisor to customers.

Responsibilities

• Own and manage customer issues from start to resolution
• Research, diagnose, and troubleshoot customer issues
• Work with R&D and Product Management on resolution
• Act as customer advocate and trusted advisor
• Collaborate with internal teams including product and sales