Description

As a Customer Success Manager at Merge, you will drive post-sales success for 40-50 commercial customers, handling onboarding, adoption, renewal, and upsell. Collaborate with sales and technical teams to ensure customer satisfaction and act as the customer's advocate within Merge.

Requirements

• 3+ years in Customer Success or Account Management for software products
• Passion for advocating on behalf of customers
• Ability to act with high autonomy and ownership of customer portfolio
• Entrepreneurial mindset in a fast-moving startup environment
• Team player and collaboration skills

Responsibilities

• Work with technical stakeholders to escalate and resolve issues swiftly
• Manage post-sales journey from onboarding to renewal
• Collaborate with sales and technical services to ensure customer adoption
• Manage 40-50 commercial customers
• Identify upsell opportunities and support contract renewals