Tech Stack

Description

As a Receptionist at Otterbein North Olmsted, you will be the welcoming face of our community, handling phone and in-person inquiries, managing the front desk, and ensuring exceptional customer service for residents and visitors.

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Proficient in Microsoft Office
• Strong phone etiquette and multitasking skills
• Critical thinking and ability to prioritize tasks independently

Responsibilities

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them timely and appropriately
• Maintain accurate files of residents and emergency contact numbers
• Resolve customer complaints and assist with inquiries about community activities and services
• Maintain cash drawer balance and process payments for sales