💼 About This Role

You'll own Reevo's post-sales function, ensuring customers achieve activation, adoption, and retention at scale. You'll build and lead the full post-sales org, designing systems that make time-to-value predictable and renewals boring. This role offers the chance to shape the customer success operating model from the ground up.

🎯 What You'll Do

• Define and drive strategy for customer activation and time-to-value
• Lead onboarding, CSM, TAM, and support teams
• Design success plans, health scoring, and escalation protocols
• Own retention and partner with sales on expansion

📋 Requirements

• 10+ years in Customer Success or post-sales leadership in B2B SaaS
• Proven experience leading multi-function post-sales organizations
• Track record of improving activation, adoption, and retention at scale
• Experience partnering with Sales, Product, and Engineering in high-growth environments

✨ Nice to Have

• Familiarity with AI-driven products
• Startup or scale-up experience

🎁 Benefits & Perks

• 💰 Competitive base salary and bonus
• 📈 Early-stage equity
• 🩺 Health, dental, and vision coverage
• 🏖️ Generous PTO
• 📚 Mentorship and career development