🛠 Tech Stack

💼 About This Role

You'll lead vendor technical support operations for Spotify's advertising platform, ensuring timely resolution of technical issues. You'll partner with Product and Engineering teams to prioritize bugs and improve platform stability. This role offers remote work flexibility within the Eastern time zone.

🎯 What You'll Do

• Lead vendor support teams for technical issue resolution
• Serve as escalation point for complex technical problems
• Partner with Product and Engineering on bug prioritization
• Build and improve escalation workflows and processes
• Identify recurring issues and advocate for long-term fixes

📋 Requirements

• 5+ years in technical support operations or similar role
• Experience with global vendor support teams across time zones
• Strong technical knowledge of ad serving, pixels, and debugging tools
• Ability to interpret technical documentation for varied audiences

✨ Nice to Have

• Experience with incident management processes
• Background in building knowledge bases or documentation

🎁 Benefits & Perks

• 🏖️ Flexible remote work within Eastern time zone
• 🏥 Comprehensive health insurance
• 📈 Stock options
• 🎧 Spotify Premium subscription
• 📚 Learning and development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min