🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for clients in a fast-paced SaaS environment, managing accounts from onboarding to ongoing success. You'll coordinate cross-functional teams to ensure seamless delivery while driving customer satisfaction and preventing churn. This role stands out for its remote-first setup and opportunity to work at the intersection of client management, technology, and digital advertising.

🎯 What You'll Do

• Act as main point of contact for assigned clients, managing daily communication across Slack, email, and CRM.
• Understand client needs and provide timely, accurate, and empathetic support.
• Coordinate cross-functional collaboration between design, production, marketing, sales, and technical teams.
• Manage multiple client accounts simultaneously, ensuring no deadlines are missed via CRM tracking.

📋 Requirements

• 3–5 years of experience in customer success, account management, or client-facing roles.
• Prior experience working with eCommerce clients or within a marketing/advertising agency.
• Ability to work US business hours (EST/PST).
• Proficiency in English communication with excellent grammar and professional tone.

✨ Nice to Have

• Experience with SaaS platforms and digital commerce ecosystems.
• Bachelor’s degree in a relevant field.

🎁 Benefits & Perks

• 🏠 Fully remote work with flexibility to work from anywhere.
• 💰 Competitive salary paid in USD.
• 🌍 International clients in a fast-growing SaaS environment.
• 🛠️ Cutting-edge tools in advertising, automation, and eCommerce.
• 🚀 Dynamic startup culture with collaborative team.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min