🛠 Tech Stack

💼 About This Role

You'll provide world-class support to small business owners and accountants as a key brand ambassador for Xero, helping them unlock product value through proactive outreach and efficient problem-solving across multiple channels. You'll become a trusted advisor, turning complex queries into simple outcomes while using tools like Salesforce and Generative AI.

🎯 What You'll Do

• Support customers through reactive support and proactive calls
• Use case management applications like Salesforce
• Apply accounting fundamentals to resolve queries
• Embrace new tools like Generative AI

📋 Requirements

• Strong foundation in accounting or bookkeeping with AAT Level 4 or equivalent
• Clear and concise communication style
• Experience in a service-oriented environment meeting quality targets
• Confident using IT suites like Google Workspace or Microsoft Office

✨ Nice to Have

• Adaptability to change
• Decision-making skills for customer benefit

🎁 Benefits & Perks

• 🏖️ Flexible work schedules
• 💻 Hybrid work model
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Start date almost a year from now (26 May 2026)
• Multiple overlapping shift schedules