Description

You will manage and maintain relationships with VIP/high-value clients, acting as the main point of contact. You'll provide personalized service, monitor performance, identify upselling opportunities, and coordinate with internal teams to drive retention and revenue growth.

Requirements

• Fluency in Spanish (mandatory)
• Good command of English
• Previous experience as Account Manager or VIP Manager
• Experience in iGaming/fintech/online services preferred
• Analytical mindset with ability to interpret client data

Responsibilities

• Manage VIP/high-value client relationships
• Provide personalized service and proactive communication
• Monitor client activity and performance metrics
• Identify upselling and cross-selling opportunities
• Handle escalations and complex client issues