🛠 Tech Stack

💼 About This Role

You'll lead a team of Product Solutions Analysts at EliseAI, a company applying AI to housing and healthcare. You'll serve as a subject matter expert on complex technical issues and drive cross-functional resolution. This role offers the chance to build and mentor a team in a fast-paced startup environment with direct impact on product roadmap.

🎯 What You'll Do

• Investigate complex technical issues using SQL, logs, and APIs
• Partner with Customer Success, Product, and Engineering for issue resolution
• Manage and develop a team of 3-5 Product Solutions Analysts
• Own documentation and ticket standards for escalations

📋 Requirements

• 4+ years of experience in technical support or product operations
• Experience managing or mentoring team members
• SQL, log, or API investigation skills
• Support platforms like Zendesk, Salesforce

✨ Nice to Have

• Prior experience in a customer-facing role
• Data-driven decision-making bias

🎁 Benefits & Perks

• 📈 Equity in the company
• 🏥 Medical, Dental, Vision premiums covered at 100%
• 👶 Fully paid parental leave
• 🏋️ Fitness & home services stipend
• 🏖️ Unlimited vacation and paid holidays

🚩 Heads Up

• Mentions 'rocket speed' and 'intense' culture potential burnout