🛠 Tech Stack

💼 About This Role

You'll engage and support customers via phone and email, prioritizing the customer experience for a digital banking platform that helps business owners manage finances. You'll investigate and problem-solve with cross-functional teams to ensure timely resolution, playing a key role in scaling our Customer Support engine during an exciting growth phase.

🎯 What You'll Do

• Engage and support customers via phone and email empathetically and professionally
• Build meaningful connections with customers beyond small talk
• Investigate and problem-solve with Engineering, Risk, and Product teams
• Own and improve the public support knowledge base with actionable articles
• Track data from customer interactions to drive product and process improvements

📋 Requirements

• 1+ years of experience in customer support or customer-facing role
• Clear, concise, and personable verbal and written communication
• Team-first mentality with willingness to share and learn
• Deep empathy for customers and ability to be resourceful and direct

✨ Nice to Have

• Experience with customer support tools like Zendesk
• Prior tech start-up or fast-paced environment experience
• Proficiency in Spanish

🎁 Benefits & Perks

• 📈 Impact-driven compensation with increases not limited to annual reviews
• 🏡 Hybrid work environment
• 🏖️ Paid statutory holidays (Canada/US)
• 💡 Autonomy with big challenges and freedom to solve them
• 📚 Learning and development opportunities

📨 Hiring Process

30-min video call with Director, 45-min with CX Managers, take-home case study + 45-min team call, 45-min leadership call.