🛠 Tech Stack

💼 About This Role

You'll provide personalized onboarding support for customers using Twilio's Fast Track packages. You'll help solve onboarding issues and ensure SLA-driven go-to-market times. This role is key to Twilio's Super Network mission.

🎯 What You'll Do

• Provide personalized onboarding support for Fast Track customers.
• Manage onboarding SLAs and credit utilization per product.
• Join weekly calls with customers to report metrics and review open items.
• Log customer interactions and tag/categorize issues accordingly.

📋 Requirements

• 2+ years specializing in at least one A2P product.
• Previous experience working directly with clients.
• Ability to manage daily caseload and respond within SLAs.
• A2P compliance experience.

✨ Nice to Have

• Familiarity with Google Workspace (Docs, Sheets, Gemini).
• Familiarity with reporting tools.
• Experience implementing A2P phone number types.

🎁 Benefits & Perks

• 💰 Competitive pay
• 🏖️ Generous time off
• 👶 Ample parental and wellness leave
• 🏥 Healthcare
• 💼 Retirement savings program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 45 min