2h ago
Onboarding Specialist I
Lawrenceville, Georgia, United States
full-timejuniorhospitality software
Tech Stack
Description
You will coordinate and execute customer implementation projects, ensuring a seamless transition from Sales to Implementation. You will manage timelines, communicate status updates, and support customer readiness, playing a key role in delivering a positive customer experience.
Requirements
- 0–3 years experience in customer onboarding or project coordination
- Bachelor's degree in business, accounting, hospitality, or information systems preferred
- Familiarity with implementation or customer success in SaaS preferred
- Proficiency in Microsoft Excel and project tracking tools
- Strong communication and time management skills
Responsibilities
- Coordinate onboarding activities and manage project timelines
- Serve as primary customer contact throughout onboarding lifecycle
- Assist in scheduling, documentation, and milestone tracking
- Collaborate with cross-functional teams to align onboarding activities
- Identify and escalate project risks or delays
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