2h ago

Onboarding Specialist I

Lawrenceville, Georgia, United States
full-timejuniorhospitality software

Tech Stack

Description

You will coordinate and execute customer implementation projects, ensuring a seamless transition from Sales to Implementation. You will manage timelines, communicate status updates, and support customer readiness, playing a key role in delivering a positive customer experience.

Requirements

  • 0–3 years experience in customer onboarding or project coordination
  • Bachelor's degree in business, accounting, hospitality, or information systems preferred
  • Familiarity with implementation or customer success in SaaS preferred
  • Proficiency in Microsoft Excel and project tracking tools
  • Strong communication and time management skills

Responsibilities

  • Coordinate onboarding activities and manage project timelines
  • Serve as primary customer contact throughout onboarding lifecycle
  • Assist in scheduling, documentation, and milestone tracking
  • Collaborate with cross-functional teams to align onboarding activities
  • Identify and escalate project risks or delays
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