🛠 Tech Stack

💼 About This Role

You'll join a small, high-impact Customer Success team driving adoption and long-term value across enterprise accounts. You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through adoption progress the next.

🎯 What You'll Do

• Own portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Partner with customers to build adoption plans grounded in their specific goals and data maturity
• Help customers through initial setup, configuration questions, and common troubleshooting scenarios
• Translate adoption progress and business value into clear narratives for executive stakeholders

📋 Requirements

• Hands-on experience using DataHub day-to-day and helping others get value from it
• Three or more years in a client-facing role managing multiple accounts simultaneously
• Comfortable communicating with both data practitioners and business stakeholders
• Strong written and verbal communication skills, running meetings that end with decisions

✨ Nice to Have

• Familiarity with data governance, cataloging, or metadata management
• Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks
• Background in a data-adjacent role (analytics, data operations, data product management)

🎁 Benefits & Perks

• 💰 Competitive compensation with salaries reflecting skills and impact
• 📈 Equity for everyone – ownership stake in the company
• 🏠 Remote work with location flexibility and monthly coworking stipend
• 🩺 Comprehensive health coverage – 99% of premiums for employees, 65% for dependents
• 🏖️ Unlimited PTO and sick leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/CS Skills Interview· 60 min
4. 4Final Round with Leadership· 45 min

🚩 Heads Up

• Requires hands-on experience with DataHub, which may be niche
• Multiple responsibilities from onboarding to renewal may be challenging for one person
• Fully remote but requires Pacific Time Zone coverage