🛠 Tech Stack

💼 About This Role

You'll work on predicting contact volume for customer support and scheduling thousands of agents using machine learning. Your core impact is optimizing the balance between human and AI agents to deliver faster, better service. Backed by $71M from top VCs.

🎯 What You'll Do

• Developing interfaces and data pipelines for contact volume forecasting
• Designing scheduling systems with team preferences and business constraints
• Enhancing ML operations for rapid model deployment and iteration

📋 Requirements

• Experience with Python libraries like pandas and scipy for statistical work
• Previous work on a machine learning or algorithmic team
• Commitment to advancing statistical and runtime performance

🎁 Benefits & Perks

• 💰 Stock options provided
• 🏥 Medical, financial, and other benefits