🛠 Tech Stack

💼 About This Role

You'll own ticket flow and onboarding readiness for an Australian MSP, ensuring operational bottlenecks are removed across support, sales, and accounts. This hands-on role reduces escalation dependency and improves service desk efficiency and consistency.

🎯 What You'll Do

• Prioritize and assign tickets to appropriate skill levels (L1/L2/L3) ensuring SLA adherence.
• Prepare client environments pre-deployment, checking security and configuration alignment.
• Coordinate between support, onboarding, sales, and accounts to remove bottlenecks.
• Maintain accurate documentation and support standardized workflows and compliance checks.

📋 Requirements

• Level 2/3 technical support experience.
• Solid understanding of Microsoft 365 and Intune endpoint management.
• Basic knowledge of networking concepts (TCP/IP, DNS, VLANs).
• Ability to prioritize and coordinate work effectively across teams.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· N/A