🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for a portfolio of SaaS customers, driving adoption, renewals, and growth. Your core impact is blending customer success and sales to help customers realize the full potential of PagerDuty's platform. You'll leverage data-driven insights to manage customer health and uncover expansion opportunities.

🎯 What You'll Do

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value.
• Monitor customer health using usage analytics and business insights to address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams.

📋 Requirements

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor's degree or equivalent experience.