6h ago

Senior Customer and Industry Insights Analyst

US

✨ $150k-$200k / yearest.

full-timesenior Remotesoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll work at the intersection of analytics, storytelling, and strategic decision-making, transforming complex customer and industry data into clear, actionable insights. You will help define how a fast-growing platform understands its merchants and consumers, shaping everything from product strategy to go-to-market execution. The environment is highly collaborative and insight-driven.

🎯 What You'll Do

  • Develop and publish recurring external and internal insight reports on industry trends and customer behavior.
  • Analyze merchant, consumer, and product data to identify ecosystem trends and growth opportunities.
  • Build deep customer understanding to support segmentation and go-to-market strategies.
  • Define merchant segmentation frameworks and benchmark models for strategic decision-making.
  • Deliver executive-ready presentations translating complex analysis into actionable recommendations.

πŸ“‹ Requirements

  • 6+ years of experience in analytics, insights, or data roles within SaaS, marketplaces, or high-growth tech.
  • Advanced SQL expertise (Snowflake preferred) and strong Python skills with hands-on dbt experience.
  • Executive-facing reporting and dashboard creation using BI tools like Looker or Tableau.
  • Strong understanding of product analytics and SaaS growth metrics and how insights drive strategy.

✨ Nice to Have

  • Experience with privacy-safe data practices such as aggregation thresholds or k-anonymity.
  • Familiarity with payment or marketplace-specific analytics.
  • Stakeholder management skills in cross-functional environments.

🎁 Benefits & Perks

  • πŸ’° Competitive compensation with equity participation.
  • 🏠 Fully remote work environment.
  • πŸ–οΈ Flexible PTO policy.
  • πŸ“š Learning and development budget.
  • πŸ₯ Comprehensive medical, dental, vision coverage.

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter screenΒ· 30 min
  2. 2Technical assessmentΒ· 60 min
  3. 3Hiring manager interviewΒ· 45 min
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