6h ago
Senior Customer and Industry Insights Analyst
US
β¨ $150k-$200k / yearest.
full-timesenior Remotesoftware
π Tech Stack
πΌ About This Role
You'll work at the intersection of analytics, storytelling, and strategic decision-making, transforming complex customer and industry data into clear, actionable insights. You will help define how a fast-growing platform understands its merchants and consumers, shaping everything from product strategy to go-to-market execution. The environment is highly collaborative and insight-driven.
π― What You'll Do
- Develop and publish recurring external and internal insight reports on industry trends and customer behavior.
- Analyze merchant, consumer, and product data to identify ecosystem trends and growth opportunities.
- Build deep customer understanding to support segmentation and go-to-market strategies.
- Define merchant segmentation frameworks and benchmark models for strategic decision-making.
- Deliver executive-ready presentations translating complex analysis into actionable recommendations.
π Requirements
- 6+ years of experience in analytics, insights, or data roles within SaaS, marketplaces, or high-growth tech.
- Advanced SQL expertise (Snowflake preferred) and strong Python skills with hands-on dbt experience.
- Executive-facing reporting and dashboard creation using BI tools like Looker or Tableau.
- Strong understanding of product analytics and SaaS growth metrics and how insights drive strategy.
β¨ Nice to Have
- Experience with privacy-safe data practices such as aggregation thresholds or k-anonymity.
- Familiarity with payment or marketplace-specific analytics.
- Stakeholder management skills in cross-functional environments.
π Benefits & Perks
- π° Competitive compensation with equity participation.
- π Fully remote work environment.
- ποΈ Flexible PTO policy.
- π Learning and development budget.
- π₯ Comprehensive medical, dental, vision coverage.
π¨ Hiring Process
Estimated timeline: 2-4 weeks Β· AI estimate
- 1Recruiter screenΒ· 30 min
- 2Technical assessmentΒ· 60 min
- 3Hiring manager interviewΒ· 45 min
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