🛠 Tech Stack

💼 About This Role

You'll join Skyscanner's User Satisfaction team in Edinburgh to deliver excellent support to travelers and champion the traveller voice internally. You'll take full ownership of enquiries and work with cross-functional teams to improve experiences.

🎯 What You'll Do

• Deliver quality support to travelers using Skyscanner
• Own traveler problems from start to finish
• Collaborate with Product, Commercial, and Engineering teams
• Analyze feedback to spot trends and improve product

📋 Requirements

• Experience in online customer service, ideally in digital or tech
• Fluent in written English
• Complaint-handling skills for written interactions
• Data-driven decision-making mindset

✨ Nice to Have

• Travel industry experience
• Additional languages (Arabic, Italian, German)
• Experience with Zendesk or JIRA

🎁 Benefits & Perks

• 🏖️ Flexible hours
• 🏠 Hybrid working model
• 👶 24 weeks birth parent/maternity leave
• 🌍 Global brand with diverse teams
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· N/A