💼 About This Role

You'll manage a portfolio of ~200 accounts and drive renewals for a DEX platform leader. Your core impact is ensuring customer success and ROI through post-sale relationships and upsell opportunities.

🎯 What You'll Do

• Align customer goals with solutions through engagement
• Collaborate with CSMs, SEs, and Professional Services
• Drive account retention and growth of lifetime value
• Support POD teams to expand and grow accounts

📋 Requirements

• SaaS business track record
• Portfolio of 200+ accounts responsibility
• Seven-figure renewal negotiation ability
• Experience in Customer Success/ Renewals/ Sales

✨ Nice to Have

• Experience with Outreach.io, Gong, Salesforce
• Knowledge of VDI – Citrix/VMware solutions
• Foreign languages

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min

🚩 Heads Up

• Some travel required (company events and customer on-sites)